Outlet Manager 
Experience: 0-2 yrs. | Salary: 7250 dirhams P.A | Opening(s): 10 | Posted on: Feb 15 2014 11:09AM
Job Description
Position Outlet Manager required for 7 star Hotel
Industry Type Hospitality / Hotels / Restaurant
Functional Area Manager
Location of Job Ajman, United Arab Emirates
Date of Joining 1-3 Months
Monthly Salary 7250 dirhams
Job Description - Prepares working schedules and implements according to business needs. - Checks daily reservation status and daily occupancy and takes necessary actions to ensure his/her outlets most efficient functioning. -Handles guest complaints. - Ensures that necessary actions are taken to achieve budget and profits in his/her outlet. - Supervises the billing procedures followed in his/her outlets, and ensures that results are correct (software opening, closing of checks, balances, cashiering, etc.). - Implements new service procedures together with the EAM i.c. of Food & Beverage and the rest of the team. - Follows up action plans discussed and agreed during Food & Beverage meetings, and as instructed by the Food & Beverage Office. -? Presents instructions from the Food & Beverage Office to his/her subordinates and colleagues, and ensures clear understanding of them. -? Presents suggestions and recommendations to the EAM i.c. of Food & Beverage in order to improve the operational efficiency of the unit. ? - Welcomes guests and allocates table. ? Handles special requests. -? Instructs on the set-up of stations, tables, linen, etc. and ensures that these standards are being followed. ? - - - Checks quality of food and beverage items in terms of presentation, temperature, quantity, etc. - ? Ensures the cleanliness of the Food & Beverage outlets. -? Pays attention to the ambience of the outlet: lights, temperature, music type and volume, etc. -? Ensures that all equipment for preparation and operation is clean and polished, and ensures that the necessary amount of equipment is available. -? Coordinates with Engineering when repairs and/or modifications need to be done. - ? Is familiar with all aspects of the hotel, including emergency procedures, fire alarm system, and computer systems. - ? Adapts his/her shifts to hotel needs, may have to work split shifts. - ? Performs any additional tasks assigned by the EAM i.c. of Food & Beverage. -? Delegate authority to a designated member of the team in his/her absence. -? Participates to in-house and external staff gatherings and activities. - ? Follows up salary advance forms, salary slips, attendance sheets, training participants, employee of the month competition, up selling programs etc. - ? Takes care of all the administrative work related to his/her outlet. - ? Prepares a timely annual leave plan for its employees and ensures this is strictly followed. - ? Approves requisition forms for necessary materials from store. -? Places the necessary orders for flowers, newspapers, etc. - ? Prepares and submits necessary financial and statistical information which is required by the EAM i.c. of Food & Beverage (i.e. 3 month forecasts, budgets, equipment request forms, guest comments). - ? Provides the necessary information to the EAM i.c. of Food & Beverage regarding necessary FF&E items and investment when is needed. -? Prepares a daily handover log book with details. ? Attends Food & Beverage meetings and any other meeting instructed by the EAM i.c. of Food & Beverage -? Provides continuous training for his/her staff in all service related areas, as well as dealing with guests (guests receive prompt, cordial attention, personal recognition, etc.), suggestive selling, service skills, and product knowledge. -? Develops periodical performance evaluations of his/her staff as per procedures. -? Ensures that staff is aware of the provisions of Health & Safety regulations according to UAEn laws and regulations. -? Establishes and maintains effective employee relationships; assists in solving problems which might arise. - ? Keeps himself/herself updated at all times on new standards and company or hotel procedures. - ? Ensures that his/her staff motivation is at the best level. -? Organizes and attends to daily service briefings with staff and ensures that service staff information&S217;s are correct and accurate. - ? Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees. -? Controls the appearance (dress code, hygiene, etc.) of the service personnel on a daily basis. - ? Must have an open personality and very good communication skills to provide the best inter-departmental and intra-departmental relationships. - ? Must be fair with employees.
Candidate Profile
Education Any
Gender Not Gender Specific
Nationality Any
Current Location Ajman, United Arab Emirates
Age 18-25
Key Skill as above
Specific Requirment German / Russian Speaking Preferred - Graduates Diploma or Degree in Hospitality/Hotel. ? Has a good level of spoken and written English ? To be aware of all Health, Safety and Fire regulations and to abide by their terms ? To ensure that junior members of the team are aware of Health, Safety & Fire regulations and that they too abide by their terms ? To maintain high standards of personal hygiene at all times and to ensure that junior members of the team are aware of and follow those standards ? To demonstrate proper and safe usage of all equipment ? To support and adhere to the equal opportunities policy of the company